Online Check-in
Check-in Online
  • We want to speed up our procedures so that our customers enjoy every minute of their stay without wasting even a second of their holiday and relaxation time. The process for checking in online is very simple and now available on the following link
  • SELECT THE HOTEL
  • Click on the drop-down menu, select your hotel and click continue.
  • BOOKING DETAILS
  • Enter the Booking code and the Arrival date and click Continue.
  • PERSONAL DETAILS
  • Enter all the personal details required until the check-in process is complete
    • CHECK IN ONLINE
WOULD YOU LIKE TO MAKE YOUR STAY MORE SPECIAL?
  • We put an interesting selection of extras at your disposal, which you can include in your booking upon arrival at the hotel (with extra charge). There’s nothing better than surprising a loved one, or even indulging yourself during the holidays. Would you like to know more? Don’t miss these suggestions:
  • DINNER IN THE FRENCH RESTAURANT
  • For delicate tastes...
  • Getting to a restaurant with the best company, and the person that you love the most. A must do visit full of shades of colors and flavors.
  • WATER CIRCUIT
  • Relaxing sensory treatment.
  • Move through four different pools, each containing a number of different extreme pressure, target-specific stations for a full body massage that collectively cover all of the high-tension muscle areas.
  • SWEDISH MASSAGE FOR TWO
  • Relaxation and wellness.
  • Relaxing technique which releases stress points mean pressure throughout the body.
FAQ
  • TRANSPORT
  • How do I get to the hotel from the airport? Is there a bus service? How often?
  • There is a public bus service. You will find a bus stop in front of the Resort and for a few pesos you will be able to go from Tulum to Playa del Carmen. The bus runs every 15 minutes until 11:00 pm (This service does not belong to the hotel).
  • THE HOTEL
  • Check-in, check-out and Reception timetable.
  • Check-in is from 15:00 and check-out before 12:00. Reception is open 24 hrs.
  • RESTAURANTS
  • Can I book dinner à la carte before arrival? How many à la carte dinners do I have?
  • The a la carte dinners can be booked through our application in the Gastronomy section, upon arrival at the hotel. In case of any incidents, your concierge can support you in that process. At Grand Sirens Riviera Maya Resort you have unlimited a la carte dinners included, subject to availability and with prior reservation.
  • ROOMS
  • Can I request a room with a sea view? Can I request that my rooms are close together?
  • We try to accommodate our clients based on the type of room selected at the time of reservation. You can email the hotel with your requests and needs including the details of your reservation. Our Reception staff will do everything possible to satisfy your wishes based on availability at the time and without guarantee of confirmation before arrival. In addition, we’ll inform you if there’s any additional charge. You can also enquire about the types of rooms available and the cost, in the event of wanting to request an upgrade.
  • Is it necessary to notify the hotel to reserve a cot? Does it have an additional cost?
  • If you are traveling with a baby under 2 years of age, the cot will be available under request upon your arrival or previously if notified in your reservation.
    This service is without extra cost.
  • Is the hotel accessible for people with reduced mobility?
  • Yes, all the public areas of the complex are adapted and the hotel has adapted rooms available. Subject to availability.
  • Bed availability.
  • We have Double and King Size beds, depending on the room chosen.
  • AMENITIES
  • What amenities does the hotel offer for birthdays and anniversary trips?
  • We have the celebration package available for birthdays, for an additional charge, which includes decorating either the room or themed restaurant plus a birthday cake.
  • We also have special packages and decorations for an additional charge, which can be consulted at the hotel.
  • Regarding amenities for honeymooners, if they bring the certificate to prove they’ve been married for less than 3 months, they’ll be given a honeymoon breakfast, bottle of cava and fruit basket in their room and a honeymoon dinner free of charge (the dinner is not currently being provided). We also have special packages and decorations for an additional charge, which can be consulted at the hotel.
Close