Lodging Regulations

• The relations that occur due to the lodging services that the clients or guests of this Establishment, will be governed by the Commercial Legislation and additionally by the applicable Civil, by the General Law of Tourism, the Regulation of the same, as well as by the Finance Law of the State of Quintana Roo its correlative and concordant as well as the NOM-010-TUR IN FORCE. These provisions are considered mandatory, known and accepted by the client and will also apply the common uses and practices that govern the matter in this square. The establishment has in view of the guests in each room the present Regulation, being its obligatory compliance, both, for the company of this hotel and for the guests.


• The passenger or guest has the unavoidable obligation to register by personally filling out the card or registration book established by this negotiation or by registering in the Guest Registration book. When guests are a pre-booked group, your representative will fill out Registration Cards or provide eligible lists. The company will deny accommodation to the guest who does not comply with this requirement and is entitled to demand, if it deems it appropriate, the identification of the applicant and the people who accompany him in the accommodation.


• The passenger, in agreement with the company, will specify on the registration card the number of days he will be staying at the hotel. It is considered as a unit of time in the accommodation contract, the time of one day whose expiration is fixed at 11:00 am, of each day. When the duration of the accommodation has not been fixed on the card, the accommodation contracted for a single day will be understood and stays for a longer time will be considered as implicit and voluntary extensions, of 24 hours each time, and the hotelier may terminate the accommodation at any time, prior notice to the guest and with time at 11:00 a.m. and maximum tolerance of 60 minutes. . In cases of accommodation agreed for a longer period, the previous rule will be applicable at the end of the contracted time. The room will be provided no later than 3:00 p.m.


• It is the obligation of the guest to promptly settle the amount of the account caused in the negotiation, when required by the company. The rate of the lodging service is fixed in view of the public in the reception area. Payment may be demanded in advance at the discretion of the company, the guest may guarantee payment to the hotel, by signing a promissory note (voucher) of a credit card accepted by the hotel. The passenger who on the day of his departure vacates the room after twelve (12:00) hours, established in the previous article, is obliged to pay the price of the accommodation corresponding to another day. The lack of payment by the guest, when required for this purpose, causes the termination of the lodging service and the hotelier may use the public force to demand and carry out the vacancy of the room, being able to retain the luggage in guarantee in the terms provided by article 2914 of the Civil Code for the State of Quintana Roo its correlative and concordant or its correlative of the States of the Republic. By drawing up a detailed inventory of the guest's belongings with the signature of two unionized hotel employees and two trusted employees. Regardless of the foregoing, in accordance with the provisions of articles 152 and 153, section VIII of the Criminal Code for the State of Quintana Roo in force its correlative and concordant and its correlative in the States of the Republic, the guest having been granted a service, has not paid its amount, is committing the offense.

ART. V OTHER OBLIGATIONS.- It is strictly forbidden to guests:

A) Make annoying noises, provoke altercations introduce musicians, bring animals and in general, any act that disturbs or bothers other guests.

B) Use the rooms for games of chance prohibited by law or hold meetings that are intended to disturb public order or disobey the laws or regulations in force.

C) Use the electric current and mechanical equipment installed in your room for purposes other than those for which they are int ended. The Hotel's security measures strictly prohibit the use of irons, curling irons, dryers and other electrical or other appliances that may cause a fire.

D) Deteriorate the furniture, decoration or goods of the negotiation, giving them an improper destination to that of their service.

E) Execute any act that causes damage or harm to the hotel or other guests, or is contrary to decorum or social behavior. The company will terminate the lodging service, when the aforementioned prohibitions are violated, without the guest causing them having the right to any reduction in their debt for the accommodation or services received, being also obliged to pay or compensate for the damages caused by their procedure.

F) It is strictly forbidden the entry and lodging of animals in the Hotel facilities, whether pets, emotional support animals, pets, or any type of animal except in the case of guide dogs.

G) In accordance with the publication of the General Law of Protection for Tobacco Control and its regulations; and the Law on Health Protection of Non-Smokers for the State of Quintana Roo, within the facilities of this establishment SMOKING IS STRICTLY PROHIBITED, in the rooms and closed areas and smoking may only be allowed in the areas designated for this purpose.

H) The use of drones in the facilities is prohibited, unless expressly authorized by the General Management of the hotel.

I) The use of speakers in any public area of the hotel is prohibited.

J) It is strictly forbidden to enter the ethyl state and / or under the influence of alkaloid substances and / or narcotics.

K) It is subject to the responsibility of the guests to abide by the recommendations and schedules on the entrance and swimming in the beaches and seas adjacent to the complex.


• Passengers must leave at the reception or administration, the keys to their rooms, each time they leave the establishment. If the key to the room is Electronic Card, the guest will be responsible for it. They will not be able to accommodate in their rooms people other than those registered and in any case, they will give prior notice in the administration of any variation in the number and identification of the people who originally registered. In no case, the number of people staying in each room may be greater than the capacity assigned by the company to each room.


• It is the obligation of guests to inform the hotel administration of contagious diseases or diseases, death, infractions or crimes that occur in the establishment and are of their knowledge so that the company can in turn take the appropriate measures and immediately report to the authority when appropriate.


• This negotiation in the provision of its lodging services is committed to compliance with those expressly agreed, in accordance with the nature of the accommodation and the rules attached to the use and practice existing in this square and to what the applicable laws and regulations order.

• The company states that, if they are not packages of tourist services partially or totally included, the hotel will refrain from agreeing to the provision of service conditioned to any other service.

• All thatestablishment or consumption center that is part of the Hotel, in which a payment of admission fee is mandatory, will be strictly prohibited from setting a minimum consumption for the guest.

The company agrees that the provision of the lodging service does not subject or oblige the guest to acquire any type of additional membership for the private spaces of the Hotel.


• The negotiation responds only as depositary of the values, money, jewelry and other goods that the guests constitute in deposit in the administration of the hotel and are received in this concept by the personnel of the negotiation, authorizing the effect and the corresponding receipt has been granted in writing. And if necessary they have been stored in the safe. In no case should the securities be delivered to a person other than the depositor.


• In order to comply with the provisions of Official Standard NOM-O7-TUR-2002, in point 6.1.10 of the same and the Finance Law of the State of Quintana Roo its correlative and concordant, the hotel has contracted a Civil Liability Insurance, which covers damages to third parties in relation to their goods and persons.


• he company does not authorize access to the rooms occupied by the guests of any person who has not been previously and expressly authorized by the client in any case, will not allow visits from other people in the room. The use of the common areas (pools, gym, spa, restaurants, etc.) will be established according to the opening and closing hours of each area, being strictly prohibited its use and / or use outside said hours.

• The persons who hold the representation of the hotel company or provide the services inherent to the accommodation, will have free access to the rooms occupied by the clients. The visits, searches, inspections and other procedures that the authorities intend to carry out within the rooms in the fulfillment of their functions, will be carried out with the strictest adherence to constitutional guarantees. Children should not leave the room alone or circulate through the corridors, pool gardens or public areas and services of the hotel, if they are not accompanied by an adult. The common areas, sports and recreational centers whose administration corresponds to the establishment, will be for the exclusive use of guests in the form, terms and conditions indicated. When the guest makes use of the property's own garage, he must park his car in a suitable place, thus giving opportunity for other cars to be parked and must leave the key in the administration. Safety measures have been taken at the property to prevent fires or accidents.

The hotel is not responsible for the service and price of the services provided by those other than those related to the hotel service such as: Taxis, mobility applications, Medical Service and transportation to hospitals, Tourist Guides and in general anyone who is not on payroll.

• Room service, internet services and television are the basic services included in all lodging rates, only the use of telephone for calls abroad will cause additional charges according to destination and duration of the call.

• The person who wishes to be temporarily absent from the establishment and retain at his disposal the rented room must cover in advance the amount of the rent for all the time of his absence, after the deadline not making the new payment, the Administrator will proceed in accordance with articles III and IV of these Regulations.

• When guests are absent for more than 72 hours, without prior notice the administration may suspend or terminate the accommodation contract as the case may be, and proceed to collect the luggage as provided in the following article, except in the case that the actual value of the guest's luggage does not guarantee the amount of the bill. In this circumstance, the accommodation may be terminated or suspended with the absence of the guest for more than 24 hours.


• The luggage and other goods that guests introduce into the establishment will be considered the property of the person who carries out the registration and may preferably respond to all debts that, for accommodation, complementary services and other consumptions cause the people included in the respective registry, if they are accepted at the time by the hotel. All these g oods may be retained as a pledge by negotiation in accordance with the principle cited in Article IV of these Regulations and in due course execute the pledge, after 30 days from the date on which the bill should have been paid, through the sale of the luggage through an authorized Public Broker.


• It constitutes the "room reservation", a preparatory contract of the lodging that is perfected when the negotiation accepts and confirms in writing the request of the guest and he ratifies his request fulfilling the obligations that were fixed. Unless otherwise agreed, it is understood as necessary requirements for the perfection of the act of reservation, the deposit in advance of the amount of the accommodation requested in advance and under the conditions established by the hotel. When the deposit that guarantees the reservation is made by sending a postal, telegraphic, bank or any other form of remittance, the acceptance of the deposit is conditioned to the fact that accommodations are available in the negotiation at the same time that it receives said deposit. In case of personal checks, unless good collection must be cashed in a timely manner by the hotel negotiation.

• The rooms will be reserved for the client who made the reservation until 6:00 p.m., after which he la Empresa will be free to assign them to other clients. If for reasons beyond the control of the hotel company it is unable to attend the guest's reservation, it will try to achieve accommodation for the applicant in any other hotel company of similar category.


• The applicant who cancels his individual reservation, has the right to be refunded the amount of the deposit that he had made when the cancellation comes to the knowledge of the hotel company 07 days in advance of the committed date. In this case, the service provider may deduct up to 100 % of the amount of the deposit for expenses that do not need to be justified. Requesting that you do not use the accommodation on the reserved date, or do not send the company your cancellation at least 24 hours in advance, will lose in principle the amount of your deposit, unless, for considerations of equity, the negotiation estimates in a lower amount the damages suffered. In the case of reservations of five or more rooms, a contract will be made between both parties that perfectly covers any eventuality.