Members Services
RESORT REGISTRATION
  • We know that you want to start enjoying your vacation.
  • Click here to expedite your hotel check-in.
ONLINE CHECK-IN
VIP LOUNGE
  • The VIP Lounge in Riviera Maya is located in the main building.
  • Opening Hours: Every day from 7:00 to 23:00 h.
  • Telephone Extension: 5504 - 5505
  • Lounge Services:
  • -*Business Center
  • - Concierge Desk
  • -*Exclusive Members bar from 8:00 to 23:00 h.
  • -*Exclusive Members snack from 8:00 to 20:00 h.
  • -*International phone calls over the Internet
  • -*Mini Kids Club
  • - VIP Reception with private check-in and check-out
  • - WiFi

    • *Temporarily out of service
PRESIDENTIAL BUTLER SERVICES
  • The Presidential Butler service is an ultimate experience with personalized attention to your needs in our highest leve lof luxury suites: Exclusive for Platinum Collection Club Suites.
  • Service hours: Every day from 7:00 to 23:00 h.
  • Telephone extension: 5461 and 2900
  • BUTLER SERVICE
  • - Welcome and assistance during Check In.
  • - Room Service: Our staff will be happy to attend to any request and special reservation of food or drinks. Dinner inside the suite prepared by our Master Chef.
  • - Each day, your butler will coordinate to restock toiletries and personalize your minibar selections, coffee or tea services, and gourmet snacks.
  • - Our staff will process all the necessary paperwork for the Check Out payment.
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